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Privacy Policy

How ENTROSOFT collects, uses and protects personal data when you use the entrosoft.org website and the Entrosoft mobile app.

Last updated: November 10, 2026

1. Scope

This policy applies to the entrosoft.org website and the “Entrosoft” mobile app (Android, iOS), published and operated by ENTROSOFT TECHNOLOGY COMPANY LIMITED (CÔNG TY TNHH CÔNG NGHỆ ENTROSOFT, tax code 0319771536, 99 Cong Hoa, Tan Son Nhat Ward, Ho Chi Minh City; “Entrosoft”, “we” or “us”).

The Entrosoft app is used to sign in to the business management (ERP) system that Entrosoft deploys for each client business; each business has its own separate database.

2. Roles of the parties

Business data in the system (customers, orders, documents, HR records…) belongs to the client business that issued your account. That business is the data controllerand decides the purposes and means of processing.

Entrosoft is the data processor: we process data only under our service contract with that business and this policy. For data you submit through the contact form on our website, Entrosoft is the data controller.

3. Data we collect

When you use the Entrosoft app:

  • Login information: email or username, and your company code or the address of your company's system.
  • Data you enter into the system: content, images and attachments you create or upload while using the system's features.
  • Push notification token: used to deliver notifications to your device.
  • Technical and error logs: device type, operating system version, app version, and the time and description of errors.

When you use the entrosoft.org website:

  • Data you submit through the contact form: name, email, phone number, company name and the content of your request.

4. Device permissions

The app uses the permissions below only when you allow them, and only for the corresponding feature. You can deny or revoke any permission at any time in your device Settings.

  • Camera: scanning codes (barcodes, QR codes) and photographing documents to attach in the system.
  • Notifications: receiving notifications about tasks, approvals and updates from the system.
  • Photos and files: choosing photos or files to attach; opening or sharing files (such as PDFs) from the system.
  • Biometrics (Face ID, fingerprint): authentication is performed by the operating system on your device; the app only receives whether authentication succeeded. Entrosoft does not collect or store any biometric data.

5. How we use data

We use data only to:

  • provide and operate the service: sign-in, data synchronisation and notifications;
  • support users, fix errors and improve the app's stability;
  • secure the system and detect and prevent unauthorised access;
  • respond to requests you send through the contact form on our website.

We do not use data for advertising, do not track users across other companies' apps or websites, and do not sell data.

6. Data sharing and storage location

We share data only with:

  • Google Firebase Cloud Messaging and Apple Push Notification service: they receive the device token and notification content solely to deliver push notifications to your device.
  • Server and cloud infrastructure providers: they host and run the system for Entrosoft.
  • Competent government authorities: when required by law.

Storage location: data is stored on servers managed by Entrosoft or by cloud infrastructure providers, which may be located in Vietnam or abroad; any transfer of data abroad complies with Vietnamese law.

7. Data security

  • Connections between the app, the website and our servers are encrypted with HTTPS.
  • Access control: each user sees only the data their business has granted access to; Entrosoft staff access data only when needed for operations and support.
  • Data is backed up regularly.

8. Data retention

Data is kept for as long as the contract between Entrosoft and the client business is in force. We delete the data within 90 days after the contract ends, unless the law requires a longer retention period.

Data submitted through the website contact form is kept only as long as needed to respond to and follow up on your request.

9. Your rights as a data subject

Under Vietnam's Law on Personal Data Protection (in force from January 1, 2026), you have the right to:

  • be informed about and access your personal data;
  • request correction of inaccurate data;
  • request deletion of your data;
  • withdraw your consent;
  • object to or request restriction of the processing of your data.

For data in your company's system, you can send a request to your company's administrator or to Entrosoft through the channels in the Contactsection; we will work with your company to handle it.

10. Requesting account and data deletion

You can request deletion of your Entrosoft app account and related personal data in either of two ways:

  1. Email info@entrosoft.org with the subject “Account deletion request”(or “Yêu cầu xóa tài khoản”), stating your login email and your company name.
  2. Contact your company's system administrator to deactivate or delete your account.

Entrosoft verifies and processes your request within 30 days of receiving it.

Data deleted: your login account, personal profile information, push notification tokens and technical logs linked to the account.

Data retained as required by law: accounting records, invoices, contracts and business data that the law (for example accounting and tax regulations) requires to be kept; such data is kept only until the statutory period ends and is then deleted. Business data belonging to the client business is handled according to that business's instructions.

11. Children

Entrosoft's services are intended for businesses and are not directed at anyone under 16. We do not knowingly collect data from anyone under 16; if we find such data, we will delete it.

12. Changes to this policy and contact

We may update this policy when our services or the law change. The new version is published on this page with its update date; significant changes will be announced in the app or through the client business.

For any questions or requests about personal data, please contact:

Last updated: November 10, 2026