Are the bosses upset because the sales team is "outsmarting" them? Are employees only pushing hard to sell at the end of the month, "holding back" revenue for next month's report, or even fudging numbers to hit KPIs?
"Revenue is the lifeblood of a business, but if you can't control the sales team, you're letting that blood spill in vain," said Mr. Nguyễn Văn Bình, Chairman of a major distribution group, at the Vietnam Business Forum 2024.
According to the Top 10 Reputable Retail Companies 2024 Report by Vietnam Report (published on September 24, 2024), 60% of Vietnamese retail businesses have difficulty managing sales performance due to a lack of data transparency tools.
More worryingly, do you know how many opportunities are missed from telesales calls? Calls that are not recorded, not analyzed, and have no follow-up plan are “stealing” your revenue. Entrosoft Sales, with the EntroMagic AI feature, is a breakthrough solution that helps you thoroughly manage your sales team, optimize every telesales call, and increase sales efficiency by 70% (according to Entrosoft's internal case study in 2024). Let's find out how EntroMagic AI turns every call into a golden opportunity!
TELESALE GAPS COST BOSSES HEAVILY
The situation where sales teams “go behind the boss’s back” doesn’t just come from unclear sales reports — it also stems from how telesales calls are handled. According to PwC Vietnam’s 2024 Retail Industry Report, 75% of retail businesses lose sales opportunities due to ineffective management of customer interactions via telesales.Some common issues include:
- Forgotten calls: Sales reps fail to record details or overlook customer needs, leading to missed closing opportunities
- No follow-up plan: Lack of call content analysis means sales reps don’t know what the customer’s priorities or next steps are.
- Report fraud: Sales reps fake the number of calls or conversation durations to meet KPIs.
- Working superficially: Sales reps don’t update customer interaction details, leaving managers “in the dark.”
“Every telesales call is an opportunity, but if not managed properly, it becomes a useless expense,” emphasized Ms. Tran Thi Thu Ha, Sales Director of an FMCG company, at a 2024 Ho Chi Minh City conference. To address this, businesses need a solution that not only ensures data transparency but also optimizes the entire telesales customer journey.
ENTROMAGIC AI: THE ULTIMATE WEAPON FOR MANAGERS TO CONTROL TELESALES
Entrosoft’s AI Telesales helps managers turn every call into a revenue opportunity. Unlike traditional CRM systems, EntroMagic AI analyzes calls and creates a complete plan to optimize the customer journey, boosting telesales performance by up to 70%.
1. Automatically Convert Calls into Text
EntroMagic AI transforms every phone conversation into clear, searchable text — automatically summarizing key points and identifying critical keywords (such as “price,” “demand,” or “complaint”).
- Save time: Managers no longer need to replay entire calls — they can simply read the summaries to grasp the key points.
- Identify opportunities: Keywords like “request for quotation” or “interested in the product” are highlighted, helping sales teams focus on potential customers.
- Prevent fraud: Ensures sales reps cannot falsify the number or content of their calls.
2. Smart next-step suggestions
EntroMagic AI analyzes call content to suggest specific actions, optimizing the customer journey.
- Potential customer: Suggests calling back within 24 hours with a suitable offer.
- Complaining customer: Recommends escalating to the customer care team or prioritizing for immediate resolution.
- Declined customer: Plans to send a marketing email or schedule a follow-up call after one week.
3. CRM Integration
EntroMagic AI stores all telesales content for each customer within Entrosoft Sales CRM, providing detailed reports on issues, feedback, and next steps.
- Customer journey tracking: Know exactly what the customer said, what they need, and what the sales team has done.
- Sales performance evaluation: Reports on the number of calls, talk time, and conversion rate.
- Increase loyalty: Detailed data enables sales teams to deliver personalized customer care.
4. Compatible with all platforms
EntroMagic AI easily integrates with VoIP systems, e-commerce platforms, social networks, and tools such as accounting or marketing software. Managers can monitor call quality from any platform, ensuring centralized data and saving time.
Clear Goal Management with Entrosoft Sales
In addition to EntroMagic AI, Entrosoft Sales helps prevent sales reps from “bypassing” managers through transparent goal management:
- Set specific targets: Assign KPIs by region, product, or customer.
- Real-time progress tracking: Sales teams can view their KPIs on the mobile app, increasing proactiveness.
- Comprehensive evaluation: Reports on conversion rates, closing time, and customer care activities.
- Smart alerts: Notify managers when sales performance falls behind schedule or deviates from targets.
A distribution company using Entrosoft Sales reduced order closing time by 40% and increased KPI achievement rate by 25%, according to Entrosoft’s 2024 case study.
TECHNOLOGY INVESTMENT: A LONG-TERM STRATEGY FOR C-LEVEL EXECUTIVES
“Businesses that fail to invest in technology will be left far behind by competitors,” emphasized Mr. Tran Quoc Toan, Chairman of VCCI, at the 2024 Vietnam Business Forum. According to the Top 10 Reputable Technology Companies 2024 Report by Vietnam Report (published on June 21, 2024), 80% of Vietnamese businesses struggle with sales management due to fragmented data and lack of integrated technology. Entrosoft Sales provides a comprehensive solution:
- Multi-platform integration: Connects with accounting software, marketing tools, and e-commerce platforms.
- Process automation: Reduces manual processing time by 50%, allowing sales teams to focus on selling.
- Enhanced security: Data encryption and strict access control.
- Mobile support: The PWA app allows data access anytime, anywhere.
Don’t let your sales team “bypass” you or miss out on telesales opportunities! “As Jack Welch, former CEO of General Electric, once said: ‘Great leaders don’t just set goals — they control how those goals are achieved.’”
Contact Entrosoft’s AI and ERP consultants today to experience cutting-edge technology.